These Terms and Conditions set out the basis on which we provide residential and commercial removal services in Kentish Town and the surrounding areas. By booking a removal service with us, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
In these Terms and Conditions, the following words have the meanings set out below:
1.1 "Company" means the removal service provider supplying the services.
1.2 "Customer" means the person, firm or organisation requesting the services.
1.3 "Services" means the removal, packing, transportation, loading, unloading, and any related services supplied by the Company.
1.4 "Goods" means the items, belongings, furniture, equipment or other property which are the subject of the Services.
1.5 "Service Area" means the geographical areas in which the Company provides removal services, including Kentish Town and nearby locations.
1.6 "Contract" means the agreement between the Customer and the Company incorporating these Terms and Conditions.
2.1 The Company provides removal services for domestic and commercial customers, including but not limited to local moves, partial or full property moves, and related packing and handling services.
2.2 The precise scope of the Services for each move will be set out in the written quotation or booking confirmation provided to the Customer.
2.3 The Company reserves the right to use its professional judgment in planning access, loading, routing, and unloading, taking into account safety, local traffic restrictions, parking arrangements, and other relevant factors.
3.1 All bookings for removal services in Kentish Town and the wider service area are subject to availability and must be confirmed by the Company.
3.2 The Customer may request a quotation by providing accurate information regarding the addresses, access conditions, property type, inventory, preferred dates, and any special requirements.
3.3 Quotations are generally provided based on the information supplied by the Customer. If upon arrival the Company finds that the information provided was incomplete or inaccurate, the Company may adjust the price, amend the scope of the Services, or decline to proceed if it is unsafe or unreasonable to continue.
3.4 A booking is only confirmed once the Customer has accepted the quotation, agreed to these Terms and Conditions, and any required deposit or advance payment has been received by the Company.
3.5 The Customer is responsible for ensuring that the date, time, and addresses specified are correct and that suitable arrangements for keys, access, and parking have been made in advance.
4.1 Unless otherwise stated, quotations are valid for 30 days from the date of issue and are based on normal access conditions, reasonable parking proximity, and the Customer being ready to move at the agreed time.
4.2 The Company may revise the quotation if:
(a) the Customer has provided incorrect or incomplete information;
(b) there are changes to the move date, address, or scope of work;
(c) access is significantly more difficult than described, such as narrow stairways, restricted entries, or long carrying distances;
(d) additional services, such as dismantling, packing, storage or extra labour, are requested or required on the day.
4.3 Unless expressly stated, quotations do not include insurance, packing materials, storage charges, customs duties, parking permits, congestion charges, tolls, or any third-party fees or penalties.
5.1 The Customer agrees to pay all charges in accordance with the quotation and these Terms and Conditions.
5.2 The Company may require a deposit or full payment in advance to secure the booking. Any such requirement will be notified to the Customer at the quotation or booking stage.
5.3 Unless otherwise agreed in writing, any balance of payment is due on or before the day of the move and before unloading is completed.
5.4 If payment is not made when due, the Company reserves the right to:
(a) suspend or withhold delivery of the Goods until payment is received in full; and
(b) charge interest on overdue amounts at a reasonable commercial rate until payment is made.
5.5 All prices are quoted exclusive of applicable taxes, which will be added where required by law.
6.1 The Customer is responsible for:
(a) providing accurate and complete information about the Goods, addresses, and access;
(b) arranging suitable parking, permits, and access at both collection and delivery locations;
(c) ensuring that all Goods are ready for removal at the agreed time, unless packing services have been booked;
(d) disconnecting and preparing appliances, fixtures, and fittings in line with manufacturer or professional guidance;
(e) securing or removing personal valuables, documents, money, jewellery, and other high-value items unless expressly included in the inventory and agreed in writing.
6.2 The Customer warrants that they are the owner of the Goods or have full authority from the owner to enter into this Contract for their removal.
7.1 The Customer may cancel or reschedule the booking by giving notice to the Company.
7.2 The following cancellation charges may apply, based on the notice period before the scheduled move date:
(a) more than 7 days' notice: no cancellation charge, and any deposit may be refunded or transferred to a new date, subject to availability;
(b) between 3 and 7 days' notice: up to 50 percent of the quoted price may be charged to cover allocated resources and lost bookings;
(c) less than 3 days' notice or on the scheduled move day: up to 100 percent of the quoted price may be charged.
7.3 Any rescheduling is subject to the availability of the Company and may involve revised pricing.
7.4 The Company will not be liable for delays or failure to perform its obligations where such delay or failure is caused by circumstances beyond its reasonable control, including but not limited to severe weather, traffic incidents, road closures, industrial action, or accidents.
8.1 The Customer must ensure that suitable parking is available for the removal vehicle at both collection and delivery locations and that any necessary parking permissions or permits are obtained in advance.
8.2 The Customer will be responsible for any penalties, fines, or additional charges arising from inadequate parking arrangements, improper permits, or local restrictions, unless directly caused by the Company.
8.3 If access or parking is significantly worse than expected, the Company may charge additional fees for time, labour, or equipment required to safely complete the move, or may reasonably refuse to proceed if it is unsafe to do so.
9.1 The following items will not be carried by the Company unless expressly agreed in writing:
(a) hazardous, flammable, explosive, or corrosive substances;
(b) illegal goods or substances;
(c) perishable or temperature-sensitive goods, unless appropriately packed and agreed;
(d) live animals or plants;
(e) high-value items such as cash, securities, fine art, jewellery, or collectibles, unless specifically declared and accepted.
9.2 If any such items are transported without the Company's knowledge or consent, the Company shall have no liability for loss or damage and the Customer shall be responsible for any resulting loss, damage, or regulatory consequences.
10.1 The Company will exercise reasonable care and skill in providing the Services and handling the Goods.
10.2 The Company's liability for loss of or damage to the Goods, whether arising from negligence, breach of contract, or otherwise, shall be limited to a reasonable amount, having regard to the value of the Goods and the nature of the Services. Any specific liability cap or insurance level may be notified in the quotation or booking confirmation.
10.3 The Company shall not be liable for:
(a) loss or damage arising from the Customer's failure to adequately pack or protect Goods, unless packing has been undertaken by the Company;
(b) normal wear and tear, minor scuffs, or superficial marks inherent in moving Goods;
(c) damage to furniture or items which are already fragile, defective, or not fit for transport;
(d) damage arising from dismantling or reassembly of furniture or fittings, unless caused by clear negligence;
(e) indirect or consequential loss, such as loss of profits, loss of use, or emotional distress.
10.4 Any claim for loss or damage must be notified to the Company in writing as soon as reasonably practicable and in any event within 7 days of completion of the Services, providing reasonable details of the loss and evidence where available.
10.5 The Company will not be liable for any loss or damage where the Customer has failed to take out appropriate insurance or has failed to declare the value and nature of high-value Goods.
11.1 The Company is not a general waste carrier and will not remove household or commercial waste other than incidental packaging or minor materials arising directly from the move, unless specifically agreed as part of a separate clearance service.
11.2 Where clearance or disposal services are agreed, the Company will comply with relevant waste and environmental regulations. The Customer confirms that any items to be disposed of are lawfully in their possession and do not include prohibited materials.
11.3 The Customer must not request the Company to dispose of controlled, hazardous, or regulated waste, including but not limited to chemicals, asbestos, medical waste, or electrical items requiring special treatment, unless this has been explicitly agreed and lawful arrangements have been put in place.
11.4 Any additional charges for lawful disposal or recycling, including local authority or facility fees, will be payable by the Customer as advised by the Company.
12.1 The Company will maintain appropriate insurance for its operations in line with industry practice; however, such cover may not fully replace a comprehensive policy for the Customer's Goods.
12.2 The Customer is strongly advised to arrange suitable insurance cover for their Goods during packing, loading, transit, unloading, and temporary storage where applicable.
13.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it can be investigated and, where appropriate, remedied.
13.2 The Company will seek to resolve complaints promptly and fairly. The Customer agrees to cooperate by providing details, evidence, and reasonable opportunity for the Company to inspect any alleged damage.
13.3 If a dispute cannot be resolved through informal discussion, either party may pursue any rights available under applicable law.
14.1 The Company will handle personal information provided by the Customer in accordance with applicable data protection laws.
14.2 Personal data will be used for the purposes of managing bookings, providing the Services, processing payments, and communicating with the Customer. It may also be retained for legal, accounting, or regulatory purposes.
15.1 The Company may terminate the Contract or suspend the Services with immediate effect if the Customer:
(a) commits a serious breach of these Terms and Conditions;
(b) fails to make due payment;
(c) engages in abusive, threatening, or unsafe behaviour towards the Company's staff;
(d) requests or insists on unlawful or unsafe practices.
15.2 In the event of termination for the Customer's breach, the Company may retain any payments already received and may charge for any costs or losses incurred.
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of removal services in Kentish Town and the wider service area, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
17.1 These Terms and Conditions, together with the quotation and booking confirmation, constitute the entire agreement between the Customer and the Company in relation to the Services.
17.2 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, such provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.
17.3 No variation of these Terms and Conditions shall be effective unless agreed in writing by the Company.
17.4 The Customer may not assign or transfer any of their rights or obligations under the Contract without the prior written consent of the Company.
17.5 Nothing in these Terms and Conditions is intended to confer any benefit on any third party, and no person who is not a party to the Contract shall have any rights under it.
By hiring one of the most professional removal companies Kentish Town you're guaranteed to get the greatest offers!
| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
| Per day /Up to 8 hrs/ | from £480 | from £672 |
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